Effective Date: August 1, 2026

Welcome to Patch Factor LLC. These Terms of Service ("Terms") govern your use of our website (patchfactordrywall.com) and the drywall repair and interior painting services we provide. By accessing our website, requesting a quote, or hiring us for services, you agree to be bound by these Terms.

1. Description of Services

Patch Factor LLC provides professional drywall repair, interior painting, and related home improvement services. All project scopes, timelines, and costs will be outlined in a formal estimate or invoice provided to you prior to the commencement of any work.

2. Estimates, Scheduling, and Payment

• Estimates: Any quotes or estimates provided are based on the initial assessment of the project. If unforeseen issues arise (e.g., hidden water damage behind drywall), we reserve the right to submit a revised estimate for your approval before proceeding.

• Scheduling: We strive to adhere to all scheduled service dates. However, timelines are subject to change due to material availability, weather conditions, or other factors outside our control.

• Payment: Down payments may be required to secure your project on our schedule and to cover initial material costs. Final payment is due upon completion of the project as outlined in your invoice.

3. Communications and SMS Text Messaging

By providing your phone number and opting in, you consent to receive communications from Patch Factor LLC, including phone calls and SMS text messages related to estimates, scheduling, project updates, and billing.

• Opting Out: You can cancel the SMS service at any time by replying "STOP" to any text message you receive from us. Upon receiving your "STOP" message, we will send one final confirmation text to verify you have been unsubscribed. After this, you will no longer receive SMS messages from us.

• Rates: Standard message and data rates may apply depending on your wireless carrier plan.

• Support: If you experience issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly by calling 757-919-3137.

4. Property Access and Customer Responsibilities

As the customer, you agree to provide our team with reasonable access to the property during agreed-upon working hours. You are responsible for securing pets and removing fragile or valuable items from the immediate work area prior to our arrival.

5. Warranties and Limitation of Liability

We take pride in our craftsmanship and strive for complete customer satisfaction. However, to the fullest extent permitted by law, Patch Factor LLC shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with our services. Our maximum liability shall not exceed the total amount paid by you for the specific services rendered.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

8. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

• Phone: 757-919-3137