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Privacy Policy

Effective Date: August 1, 2026

At Patch Factor LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you request our drywall and painting services, visit our website, or communicate with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when requesting a quote, scheduling a service, or contacting us. This information may include your:

  • Name

  • Service address

  • Email address

  • Phone number

  • Details regarding your project or inquiry

2. How We Use Your Information

We use the information we collect to:

  • Provide accurate estimates and quotes for drywall repair and painting services.

  • Schedule and fulfill service appointments.

  • Communicate with you regarding your project status, billing, and customer support.

  • Send you relevant updates regarding our services.

3. SMS Text Messaging and Phone Call Consent

By providing your phone number to Patch Factor LLC, you consent to receive phone calls and text (SMS) messages from us regarding your inquiries, estimates, scheduling, and project updates.

  • Opt-In: We will only text or call you if you have provided your phone number and opted in to receive communications from us.

  • Opt-Out: You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. After you send the SMS message "STOP", we will send you an SMS message to confirm that you have been unsubscribed.

  • Message & Data Rates: Standard message and data rates may apply for any messages sent to you from us and to us from you.

  • No Third-Party Sharing for Marketing: We strictly protect your communication preferences. Your phone number and SMS opt-in consent data will never be shared with, sold to, or rented to third parties for their own promotional or marketing purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted service providers who assist us in operating our business (e.g., invoicing or scheduling software), provided they agree to keep this information confidential.

  • To comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

5. Data Security

We implement reasonable security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Phone: 757-919-3137